As a cleaning company, our policy is to deliver exceptional cleaning services with a focus on professionalism, reliability, and customer satisfaction. We adhere to high standards of cleanliness and hygiene, utilizing eco-friendly products and efficient methods to ensure the well-being of our clients and the environment. Our goal is to provide a pleasant and sanitized space for our customers, reflecting our commitment to excellence in every aspect of our service.
For a cleaning company, organization is key to delivering efficient and effective services. This includes scheduling cleaning appointments, managing supplies and equipment, and maintaining clear communication with clients. A well-organized system ensures that cleaning tasks are completed thoroughly and on time, leading to customer satisfaction and a positive reputation for the company.
Health & Safety is considered in all aspects of our work. The following outlines the principal ways in which we implement health and safety:
Communication
The content of this policy and rules specific to a site or job are drawn to the attention of all employees and Sub-contractors. Employees and Sub-contractors present their views on Health & safety for existing and proposed jobs.
Training
Employees are given training appropriate to their responsibilities. Training is specifically provided for work with hazardous substances, use of equipment, use of PPE and manual handling. Additional training required because of new work activities and the use of new equipment or substances will be provided when needed. New staff will receive induction training. A programme of refresher training will be undertaken to keep employees up to date with legislation and industry best practice.
Risk Assessments
The head of the company carries out and records formal risk assessments. In additional risk assessments are carried out continuously by employees throughout their work. Hazards are considered and work methods established to minimise the risk of injury to themselves and others affected by the work. Where the employee does not have sufficient knowledge about a specific hazard, such as work in confined spaces, they will take further advice from Health & Safety advisor if required. The head of the company ensures operators are provided with appropriate instruction and training on risk.
Method Statements
Formal method statements (safe working procedures) will be prepared in writing where the risk is particularly high.
Co-operation with Clients
Employees always familiarise themselves with client procedures when first attending site, in particular general site access, emergencies and high risk work activities including permit to work systems. Clients site procedures are specific instructions will be followed at all times.
Welfare
Welfare arrangements are established at each site, utilising client facilities whenever possible.
Equipment
All equipment is subject to routine maintenance, including electrical testing, taking into account various factors, including:
Personal Protective Equipment
PPE is provided as appropriate for the work activities. PPE is maintained by the individual, and is subject to routine maintenance as appropriate.
Hazardous substances
The risk associated with hazardous substances is considered for all work activities. Alternative less harmful substances are used wherever possible. In case of risks to health, PPE is provided and used by employees, and health surveillance undertaken where necessary. Significant risks associated with hazardous substances will be subject to a formal written assessment in accordance with the Control of Substances Hazardous to Health Regulation (COSHH).
First Aid and accident reporting
Wherever possible arrangements are made with clients to use their first aid facilities. Where this is not possible a supply of sterile plasters is carried by employees and assistance will be sought from the emergency services if required.
Public safety
The safety of members of the public is considered at all times and appropriate action taken.